Refund & Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform at https://remopic.com — an online education platform operated by Remopic (Sole Proprietorship by KUMARI UMRAWATI). Line of Business: Education / Online Courses (Digital Learning Content).

All products sold on Remopic are digital learning content — online courses, e-books, and study material packages — delivered electronically to your registered email address. No physical goods are sold or shipped.

1. Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order. Since all our products are digital and delivered electronically within minutes of payment, cancellation requests may not be entertained if the product download link or access has already been sent to your registered email address.

If your payment has been confirmed but you have not yet received your download link, please contact us immediately at support@remopic.com or call +91 9955846087 and we will cancel the order and process a full refund.

2. Refund for Non-Delivery

If your payment was deducted but you did not receive your digital product (download link or access email), please report this to our customer service team immediately. The request will be entertained once we verify the transaction status with our payment gateway partner. This should be reported within 7 days of the purchase date.

In case you feel that the product received is not as described on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.

3. How to Request a Refund

To request a refund, please contact us through any of the following channels:

1. Email us at support@remopic.com with subject: "Refund Request – [Your Order ID]"
2. Call us at +91 9955846087 (Monday–Saturday, 9:00 AM – 6:00 PM IST)
3. Include your full name, registered email address, Order ID, and reason for refund
4. We will acknowledge your request within 24 business hours
5. Approved refunds will be processed within 5–7 business days to the original payment method

4. Refund Processing Time

In case of any refunds approved by Remopic, please allow the following timelines for the refund to be processed to you:

• UPI / Net Banking: 2–5 business days
• Debit Card / Credit Card: 5–14 business days (depending on your bank / card issuer)
• Digital Wallet: 1–3 business days

If you do not receive your refund within 14 days of our approval confirmation, please contact us again at support@remopic.com or call +91 9955846087 with your refund reference.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The refund request is submitted more than 7 days after the original purchase date
• The purchased digital content has been redistributed, resold, or shared with any third party
• The purchase was made using a promotional code offering 70% or more discount off the listed price
• The request is based on features that were never described in the product listing
• A chargeback has been initiated without first contacting Remopic for resolution

6. Failed or Duplicate Payments

If your payment was deducted but you did not receive the product, email us at support@remopic.com with your payment transaction screenshot or receipt. We will verify the transaction and either deliver the product or issue a full refund within 24 hours.

In case of a duplicate payment (charged twice for the same order), we will automatically identify and refund the extra charge within 3–5 business days.

7. Contact for Refunds and Cancellations

For all refund and cancellation related queries, please contact our customer service team:

Business Name: Remopic
Proprietor: KUMARI UMRAWATI
Email: support@remopic.com
Phone: +91 9955846087
Subject: "Refund Request – [Order ID]"
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
Website: https://remopic.com